Layer · USA
Join Layer, a vibrant ecosystem of SMB software tools, and help small businesses manage their finances with our new accounting software and bookkeeping service.
About the Role
We're looking for a Bookkeeping Support Specialist to help small businesses get set up on our bookkeeping service smoothly and serve as their ongoing point of contact.
What You Will Do
Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs.
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.