TDS Telecom · USA
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities.
About the Role
We are seeking a Senior-CCO Support to join our team! As a senior, you will be the first point of contact for all frontline teams and assist with questions, provide guidance and support, explain processes, procedures, assist in trouble shooting and thinking of 'out of box' solutions for all customer issues.
Responsibilities
Assists current employees with product, order and technical issues and as first point of contact for questions.
Handles first level escalations, special needs customers, pass high level escalations on to next level support or Supervisor, as necessary.
Follows escalations through to resolution and provide final follow-up to customer.
Gathers information and work with Regulatory on all PSC Complaint responses.
Supplements formal HR training with initial and continuous on-the-job training to agents.
Monitors internal problem orders/customers by working with other departments within the company to follow up and ensure progress is being made to resolve issues.