Truss · Canada/US
We're hiring a Back Office Engineer to automate our reviews, case work, and risk decisions. You'll build the automation layer on top of our back office, replacing human review with reliable, auditable automation.
About the Role
Your job is to build the automation layer on top of our back office. Most of the reviews and cases that run through it today shouldn't need a human.
What You'll Do
Automate back office reviews. Take the high-volume, repetitive review work happening in our custom back office today and replace it with reliable, auditable automation — with clear human-in-the-loop escalation paths for the cases that need judgment.
Build automation to handle cases at scale. Design the workflows, queues, and decisioning logic that let case volume grow without growing the ops team linearly.
Build the architecture to catch fraud before it happens. Move our posture from reactive review to proactive prevention — instrumentation, signal aggregation, and real-time decisioning that stops bad activity before it lands on someone's queue.