Articulate · Philippines
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About the Role
The #1 creator platform for workplace learning is looking for a talented Customer Happiness Specialist to join our team. As a remote Customer Happiness Specialist, you will be responsible for providing exceptional customer service and support to our customers.
Responsibilities:
Provide top-notch customer service and support via phone, email, or chat
Respond to customer inquiries in a timely and professional manner
Escalate complex issues to senior team members as needed
Collaborate with internal teams to resolve customer issues
Stay up-to-date on product knowledge and features
Meet or exceed performance metrics for customer satisfaction and resolution rates
Participate in ongoing training and development to improve skills and knowledge
What We Are Looking For:
2+ years of experience in a customer-facing role
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Strong problem-solving skills and attention to detail
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
We offer a competitive salary and benefits package. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow with our company, we encourage you to apply.